Amina S Ttt

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Verified Reviewer

I was not able to use my 10% discount and I need to buy a bag

CULT GAIA - I was not able to use my 10% discount and I need to buy a bag
Im trying to use my 10% to pay for this bag but its not letting me I need help to pay for this back the 10% is not letting me
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Preferred solution: Price reduction

Amina S Ttt

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Verified Reviewer
| map-marker Rockville, Maryland

I was not able to use my 10% discount and I need to buy a bag

I go to discount and Im trying to buy a bag but its not letting me use the 10% to buy the bag and I need to buy a bag
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Bonnie L Swz

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Verified Reviewer
| map-marker Miami, Florida

Lovely to do business with!

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CULT GAIA - Lovely to do business with!
I love your products and diversity! The shoes I purchased are cutting into my toes and made them bleed. Im not happy about this!
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User's recommendation: Make shoes with wider straps

Samar E Fdr

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Supporter
| map-marker Nottingham, England

They take my money and they don’t answer for my email

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This people after I paid for 2 order they treat me in very bad way I sent messages due Instagram they have seen my message but they dont answer
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Preferred solution: Answer my email

User's recommendation: Don’t buy from this store

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Abu Dhabi, Abu Dhabi

Cult gaia stall my money

Cult gaia stall my money
Cult gaia stall my money - Image 2
I paid money to put item after they take my money since more than 2 weeks they dont send shipment details they dont reply my emails
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Anik Jox
map-marker Laval, Quebec

No status on my order 238584 placed 7 days ago

Customer service is terrible!!! Never ordering from this site again!!! Placed order 7 days ago paid for express shipping to have item before vacation. Order hasnt shipped yet and I have no status and no update on my order. No phone number to call anyone, emailed customer service 3 times and no one knows whats going on with my order. For the price of items they sell customer service is zero!!!
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User's recommendation: Don’t order from this site!

Helena P Obm
map-marker Mandaluyong City, National Capital Region

Return issue num et 228486

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I have been told by your chat I couldnt return my dress because it was on sale. Just because It was an international order!! You THIEVES! That was not clear on your site!! I will never buy again. Just you keep American custumers and stay home!
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Loss:
$731
Pros:
  • Nice dresses
Cons:
  • Customer service return policy no good

Preferred solution: Full refund

User's recommendation: Never buy on cultgaia

Natilie Not

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Verified Reviewer

Not sustainable!

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Such an overpriced brand, poor sustainability practices, and their products aren't anything special- shop somewhere else! There are so many other brands that have cuter shoes and do more for the planet (and are more affordable too). St. Agni has really cute shoes, Nae has vegan shoes, and so does svegan
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User's recommendation: spend your money somewhere else!

Trayton Wdm

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Invoice

Hello my name is Devon Haynes I send in a invoice on monday i would like to know it it was received,i dont if this is the right dept. but it is not can you get me to the billing dept.thanks.
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Zakayla Sma

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Verified Reviewer
| map-marker Newark, New Jersey

I have issues with my bag

Need to speak to someone . I need to speak to someone. I want to see what you can do to help me . I introduced all my girl friends to your product, I bought this clutch and the first time I will use it and it broke never enjoyed the clutch want to ask what you can do for me with this bag
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Inna P Lzp

No Customer Service exists

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Ordered an item from the store and paid. The size was not available therefore they ordered from warehouse in California. Item never received and order was not fulfilled. Contacted the company via email they responded 3 days later that the item will be dipped out the next day. Two weeks later still no item and the order was never shipped. Customer service is not responding either. Never again.
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Preferred solution: Apology

User's recommendation: Buy in the store only, otherwise you will never receive your item

Faye R Xhy

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Verified Buyer
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Verified Reviewer

Cannot find anyone to contact me on a fraudulent charge

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CULT GAIA - Cannot find anyone to contact me on a fraudulent charge
CULT GAIA - Cannot find anyone to contact me on a fraudulent charge - Image 2
This charge is a fraudulent charge to my Master Account , I had to cancel my card and I have been trying to connect with you since this charge happened! And stop the merchandise from being sent out from your end - we have all the emails that were sent to you requested to stop this fraudulent transaction! Is there a president for this company that we can please contact? The merchandise came to our address and luckily we were able to save it in order to return it back to you! Our credit card company advised us to contact you directly! Thanks Faye Rokni 703-898-****
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Loss:
$450
Pros:
  • No sure
Cons:
  • No sure

Preferred solution: Full refund

User's recommendation: Need customer service to contact me immediately please

Bonnie L Swz

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Verified Reviewer
| map-marker Miami, Florida

To let u know how much I love your items

Thank you for keeping in touch! I want to know about pre-orders? How do they work?! I am not sure if I pay for them now?
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User's recommendation: Love the merch!!!

Neelam C Dbz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I tried calling customer service & also emailed but no answer . They have so expensive outfits they need to listen to the customers .. that’s totally not acceptable .

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CULT GAIA - I tried calling customer service & also emailed but no answer . They have so...
I purchased few outfits from cult Gaia .. all of them came out to be bad quality.. this too I bought I couldnt even wear it once it all ripped off .. 700 dollars top & you cant wear it once not fair .
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Loss:
$650
Cons:
  • Bad quality poor customer services

Preferred solution: Full refund

User's recommendation: Bad quality too much pry e

Helena P Obm
map-marker Saint-Tropez, Provence-Alpes-Cote Dazur

Return issue order 228486

I was told I cant be refund Because my dress is on sale and it was an international order It was not explicit on your site. You THIEVES If You dont Care about european ordres stay home and on ly care about american customers! Order 228486
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Loss:
$731
Pros:
  • Nice dresses
Cons:
  • Horrible return policy customer service not available

Preferred solution: Full refund

User's recommendation: Never buy cult gaia

Faye R Xhy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Great Falls, Virginia

Fraudulent charge

CULT GAIA - Fraudulent charge
CULT GAIA - Fraudulent charge - Image 2
This has been a run around for 3 months now! I need someone to contact me directly for a fraudulent charge on my Master Card please, I am sick of contacting your company via emails and no action has been taken from your end! Who is the president of your company, who is in charge my please ? Thanks Faye Rokni 703-898-****
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User's recommendation: Zero

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